Quality Policy

PJC Plumbing Services provides plumbing maintenance services to commercial, industrial, civil and
residential clients. We are committed to delivering our projects to a standard that either meets or exceeds our
client’s expectations.

In meeting this commitment we have developed processes which meet the nationally recognised standard
(AS/NZS ISO 9001:2015) and exceeds industry standard practice.

Our principal objectives are to:
• Provide a high quality service at an extremely competitive price.
• Ensure that client and customer requirements are met or exceeded.
• Ensure we are on time all the time with the right tools and equipment to complete the job.
• Produce works of the highest quality in an efficient, effective and safe manner.
• Ensure that specification and design is maintained or exceeded.
• Manage all client correspondence, documentation and communications ensuring they are appropriately
transmitted and records are maintained.
• Ensure that all statutory requirements are met.
• Continually improve the effectiveness of our processes and systems through a continual improvement
process utilising non-conformance and corrective action process.
• In implementing this policy, we will engage with and support our employees, contractors, suppliers and our
clients in sharing accountability for meeting our requirements.

Peter Nakhoul